OUR GUARANTEE
30-DAY GUARANTEE
2-YEAR WARRANTY
WATCH CLEANING ADVICE
30-DAY GUARANTEE
From the day you order your watch, your guarantee begins.
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You will have 30 days to return your watch if you are not satisfied with your purchase. If within the 30 days you would rather swap your watch for an alternative Daniel James timepiece, this is also possible. Just email us at info@danieljames watches.co.uk.
If your watch for any reason arrives with any damage caused by delivery transportation, we will replace this for you at no additional cost.
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Our guarantee gives you access to expert maintenance advice. For any questions on cleaning and general upkeep, please email us at info@danieljames.co.uk and we will be happy to help.
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2-YEAR WARRANTY
Your warranty is valid for 2 years and can be verified using your order number.
Your warranty will cover:
- Watch breakage
- Faulty Mechanism
- Manufacturer defects
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Your warranty does not cover:
- Theft or abuse of product
- General wear and tear
- All discolouration
- Exposure to unsafe chemicals and elements
- Damage: improper use, accidental brakeage, scratches, water damage, smashed glass, neglect, strap erosion and link brakeage
WATCH CARE ADVICE
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Wind your watch every 41 hours to keep the hands moving
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Don't wind your watch on your wrist
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Don’t wind your watch over a hard surface or water
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Don’t over wind your watch
Keep it clean, but never with soap
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Remember your warranty
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Don't test your watch to its limits e.g. water depth
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Use the cleaning cloths provided